Fim venezuela blog

My original review (posted on 01/31/10):
“When I opened it, I was pleased with its style and it worked as instructed the first time I used it. However, since then it hasn’t worked correctly. It tells me I weigh 88 lbs. when I actually weigh 140+. I tried it again several times and it’s continued to work incorrectly. It was entirely a waste of time and especially money. Please don’t waste yours too.”

However, just hours after posting a very poor review (see above), I received an e-mail from the company’s owner, William Geronimo. Receiving such a thoughtful e-mail regarding my review of the scale was a lovely and unexpected gesture. I think it speaks quite highly of the company’s customer service and care of their product quality.

Mr. Geronimo stated that “the scale typically is very reliable and consistent, but we obviously get a number of defects no matter how much time we put into quality control. It sounds like you maybe just got a lemon which does happen unfortunately… Obviously I would like to replace it immediately and get you a new one under our warranty program. We actually have a new version of this scale with ’step-on’ technology that we haven’t released to the public yet and I would like to send you. We strive really hard to put out the best possible products even though some percentage of defective products are unavoidable…”

Since I specifically chose this scale due to all the positive Amazon reviews, as well as its sleek style, I took up Mr. Geronimo’s kind offer. He promptly put the new, updated scale in the mail & kept me posted on its arrival.
I’ve since used it every day for a week and am happy to report it’s working correctly. YEA!

CONCLUSION: There are only two reasons why I gave it 4 stars (instead of 5). One is due to originally receiving a broken scale. And the second reason is that I wish the “tap” necessary to turn the scale on was more sensitive. However, overall this is a great, easy-to-use scale that has a much more upscale
Polar CS200 T31C Special | zimwomenuk

Comments are closed.